Oberoi Hotels & Resorts has been voted the World’s Highest Rated Luxury Hotel Brand by ReviewPro’s 2014 Top Luxury Hotel & Brand Report. The report also ranks Oberoi Hotels & Resorts the best for guest satisfaction in service, value, hotel’s location and cleanliness.
ReviewPro, the leading provider of online social media analytics for the hospitality industry, has released its annual Top Luxury Hotel & Brand Report, a study on luxury hotels and brands with the best online reputation.
The research is based on the analysis of 839,593 online guest reviews published during 2013 for the hotels that industry tracker Smith Travel Research classified as ‘luxury’. A total of 1,692 properties and 84 brands in five continents were analysed.
ReviewPro divided the study into three areas; large brands (for groups with more than 20 hotels), small brands and individual hotels. Oberoi Hotels & Resorts was rated number 1 in the ranking for large brands, with an impressive 94.7%
Mr. P.R.S. Oberoi, Executive Chairman, The Oberoi Group said, “I am very proud that Oberoi Hotels & Resorts has been voted the World’s Highest Rated Luxury Hotel Brand. The award is an affirmation of The Oberoi Group’s unwavering commitment towards offering guests world-class facilities and unsurpassed service. I dedicate this award to our people who are our biggest asset and who have worked passionately to ensure our guests receive warm, personalised and caring service”.